Summary: We respect your privacy. We collect only what we need to provide our AI call handling and scheduling services, and we protect it with appropriate safeguards.
1. Who We Are
AI Process Automation Inc (“we”, “us”, “our”) provides AI inbound and outbound phone agents for veterinary practices.
2. Information We Collect
- Clinic information: practice name, location(s), services, scheduling rules, and contact details.
- Operational data: call metadata (timestamps, durations, outcomes), appointment details needed to book and confirm visits.
- Integrations data: identifiers necessary to connect with your practice management systems via secure APIs.
- Website data: basic analytics (e.g., page views, referrers) to improve our site and messaging.
3. How We Use Information
- To answer calls, book appointments, send reminders, and rescue missed bookings.
- To operate, maintain, and improve our systems and integrations.
- To provide customer support and service communications.
- To meet legal, security, and compliance obligations.
4. Sharing & Disclosure
We do not sell personal information. We may share limited data with trusted sub-processors strictly to provide the service (e.g., telephony, hosting, monitoring) under contractual confidentiality and security obligations, or when required by law.
5. Data Security
We use encryption in transit, secure authentication, access controls, activity logging, and periodic reviews. No method of transmission or storage is 100% secure, but we implement safeguards appropriate to the sensitivity of the data.
6. Data Retention
We retain information for as long as necessary to provide the service and meet legal obligations. You may request deletion subject to applicable law and our legitimate interests (e.g., preventing abuse, resolving disputes).
7. Your Choices
- Request access, correction, or deletion of your data.
- Control integration scopes and permissions.
- Opt out of non-essential communications.
8. Children’s Privacy
Our services are directed to veterinary practices, not to children.
9. International Use
If you access our services from outside the United States, your data may be processed in the U.S. Laws in your location may differ from U.S. law.
10. Contact
To contact us, please call our AI who will route your call: Call the AI agent.
11. Changes to this Policy
We may update this policy from time to time. The “Last updated” date will reflect the latest version.
Last updated: 2025-10-01